What people say about us...
We are able to appoint dedicated teams of skilled professional to all client accounts ensuring that the right people are working for you at every stage in the process.
To help us measure and maintain this we undertake a survey of our active client base every year. The survey is focused on client feedback in areas of customer service, account management, quality, competitiveness and response. A summary of the results shows that our rating increased to an overall level of 85% with account management being rated very highly at 91% satisfaction.
Here are just a few of the comments from clients;
‘Our account manager is always willing to go that extra mile. I can’t fault Eclipse for the quality of the print and it is a pleasure to deal with print minders who have a great eye and good attention to detail.’
‘We have faith that our jobs will be managed and delivered on time and their attention to detail is great.’
‘Eclipse have a knowledgeable, committed and responsive team.’
‘You know you are dealing with one of the best web/CutStar suppliers and the quality will always be there.’
Also as part of regular external and client audits these recent comments have been made;
External audit – June 2008
‘Eclipse is certainly a benchmark printer and I would be happy to show anyone around. Your systems and procedures are some of the best I have encountered.’
Client audit – July 2008
‘ The list of accreditations speak for themselves. I was particularly impressed with the very clear environmental objectives.’
‘ The company is clearly demonstrating its commitment to Quality, Health and Safety and Environmental Management collectively rather than separately.’