What People Say About Us

What our customers think about us is not only important, but also forms an essential part of our continuous business improvement plan and ISO 9001 compliance.

To help us measure and maintain just how well we are performing, we undertake an extensive survey from our active client base every year. The survey is focused on client feedback in areas of customer service, account management, quality, competitiveness and response, as well as asking our customers how we can improve our offering to them.

The valued and honest feedback we receive each year allows us to identify any areas of weakness to be addressed or strengths to be built on.

Here are just a few of the comments we’ve received…

‘Our account manager is always willing to go that extra mile. I can’t fault Eclipse for the quality of the print and it is a pleasure to deal with print minders who have a great eye and good attention to detail.’

‘We have faith that our jobs will be managed and delivered on time and their attention to detail is great.’

‘Eclipse have a knowledgeable, committed and responsive team.’

‘You know you are dealing with one of the best web/CutStar suppliers and the quality will always be there.’

Also as part of regular external and client audits these recent comments have been made;

External audit – June 2008

‘Eclipse is certainly a benchmark printer and I would be happy to show anyone around. Your systems and procedures are some of the best I have encountered.’

Client audit – July 2008

‘ The list of accreditations speak for themselves. I was particularly impressed with the very clear environmental objectives.’

‘ The company is clearly demonstrating its commitment to Quality, Health and Safety and Environmental Management collectively rather than separately.’